Question 1

How do I select a Locket

Accepted Answer

All lockets are available on either a chain, or as a keyring unless specified - when you add a locket to your basket you can make your selection from the drop-down menu.
Please note - our keyring lockets are designed for light use only. We use a strengthened glass - but they are ultimately a glass piece of jewelry, and there is only so much bashing around they can withstand! 
Our lockets are also available as bracelets (for bracelets, please note that 'large' and 'medium' refers to the size of the locket face - bracelets are adjustable to fit all wrist sizes).

Question 2

HOW MANY CHARMS CAN FIT IN MY LOCKET?

Accepted Answer

Our Memory Locket charms vary slightly in size, so we can't say exactly how many will fit in each size locket. We do offer the following guide (although we can't guarantee that the charms you order will fit. If you end up with too many, we send the extras alongside in a little gift bag, and you can swap around the charms you have in your locket as often as you like).

Large Round Locket: 9/10 charms
Medium Round Locket: 4/5 charms
Small Round Locket: 2/3 charms
Heart Locket: 6/7 charms
Mini Heart Locket: 3/4 charms
Teardrop Locket: 9/10 charms
If you click on any locket and view the product information there'll be a guide to roughly how many lockets will fit comfortably.
If you add an engraved back plate to your locket, it reduces the space available inside, so we advise that 1-2 fewer charms will fit.

Question 3

Who can purchase sorority paraphernalia?

Accepted Answer

Our sorority-branded items are exclusively for members of Alpha Kappa Alpha Sorority, Inc., Delta Sigma Theta and Zeta Phi Beta Sorority, Inc. Non-members may only purchase these items as gifts for active members.

Question 4

Do you offer custom engraving services?

Accepted Answer

Yes! We specialize in custom laser engraving and cutting. Contact us at info@greektacular.com to discuss your custom order requirements and we'll bring your vision to life.

Question 5

What materials do you work with?

Accepted Answer

We work with a variety of materials including wood, acrylic, leather, metal, and fabric. Our precision laser cutting and engraving techniques ensure high-quality results on all materials.

Question 6

How long does shipping take?

Accepted Answer

Standard orders typically ship within 3-5 business days. Custom orders may take 7-14 business days depending on complexity. We'll provide tracking information once your order ships.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy for non-custom items in original condition. Custom and personalized items are non-returnable unless there's a manufacturing defect..

Question 8

Can I resell items I purchase?

Accepted Answer

No, resale of our sorority-branded items is strictly prohibited. This includes online platforms like eBay, Amazon, Etsy, or any other venue. Unauthorized sales will result in forfeiture of rights to the goods.

Question 9

Do you offer wholesale pricing?

Accepted Answer

We offer special pricing for large orders and official sorority events. Please contact us directly to discuss wholesale opportunities and volume discounts.

Question 10

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also log into your account to view order status and tracking information.

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